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Start Service
Residential Customer
To start service, please visit one of our offices during normal business hours or call Customer Service at (509) 582-2175.
Check out important policy and rate information
New construction or remodeling? Visit Engineering Services
Business/Commercial Customer
To start service, please complete a Business and Commercial Application and return it to us via one of the following methods:
- Email to customerservice@bentonpud.org
- Fax to (509) 582-1295
Mail to the office nearest you:
- 2721 W. 10th Ave, Kennewick, WA
- 250 N. Gap Rd, Prosser, WA
New construction or remodeling? Visit Engineering Services
Stop Service
To stop service:
- Login to SmartHub® and go to Contact Us, then click on Submit Inquiry
- From the Reason for Inquiry dropdown, select Disconnect Service
- Fill out the quick form and click Send
You can also come into one of our offices during normal business hours or call Customer Service at (509) 582-2175 to stop your service.
Transfer Residential Service
To transfer your service to a new service location, come into our offices during normal business hours or call Customer Service at (509) 582-2175.