Your Account and Bill   Ways to Pay   Residential Rates   SmartHub  

New online system is now available

When you receive your March bill use your new account number to enroll

SmartHub® is easy to use and provides you more than just a payment option.  It lets you take control of your electricity and account through a personal computer, smartphone or tablet.

You will notice some changes as we transfer to the new system.  In March, all customers will receive a paper bill in the mail.  When you receive your bill we encourage you to enroll in SmartHub® using your new account number.  Once enrolled you will be able to explore the many services and information SmartHub® has to offer. Check out our series of videos to learn more about navigating SmartHub®.

5 dollar credit to enroll in paper billing

Get a $5 bill credit

To receive electronic bills going forward, it will be necessary for you to sign up for SmartHub®.  Starting in March, receive a one-time $5 credit when you enroll in SmartHub® and sign up for paperless billing.

If you questions or need help getting enrolled please contact us.

Reasons to enroll in SmartHub®

  • Make payments and manage your account information
  • Track your energy usage
  • Sign up for alerts via email or text
  • Sign up for Paperless billing and Autopay. 
  • It's easy to use on your computer, tablet or smart phone - free mobile app available

Getting the word out about SmartHub®

We've been communicating with you about our new online system.  Customers received a letter with specific instructions regarding re-enrollment in the new system.  You may have received one of these letters.

Autopay and E-Bill Customer Letter (yellow)
Autopay Customer Letter (orange)
E-Bill Customer Letter (purple)
Bank Bill Pay Customer Letter (blue)

We also dedicated the latest edition of Between the Lines to SmartHub®

Download the SmartHub app for mobile today

Get started today and see how to access your account from anywhere you are.

Sign up and enroll for mobile SmartHub now!

  1. DOWNLOAD SMARTHUB MOBILE APP

    • Visit your phone's app store and download the  SmartHub App by searching for Smarthub.
  2. CHOOSE YOUR SERVICE PROVIDER

    • Once the app is downloaded, you will be prompted to search for your power service provider. Type in "Benton PUD" and confirm.
  3. REGISTER FOR A BENTON PUD SMARTHUB ACCOUNT

    • To register, you will need to enter your account number from your March bill, the last name on your account, and an email address. You'll also need the mailing zip code or amount of your last bill.
  4. LOG IN TO SMARTHUB ACCOUNT

    • Once you've registered your account, log in to the Benton PUD SmartHub app. There you will see a variety of services offered including billing history, payment options, electric usage information and much more!
 

Not on Mobile?
Sign up from your web browser today!

  1. VISIT SMARTHUB LOGIN PAGE

    • Visit the SmartHub login page. You can access it from the home page in the "Manage your account" box or from the "Enroll / Sign in" at the top of every page.
  2. SIGN UP TO ACCESS AS A NEW USER

    • To register, you will need to enter your account number from your March bill, the last name on your account, and an email address. You'll also need the mailing zip code or amount of your last bill.
  3. LOG IN USING TEMPoRARY PASSWORD

    • Log in using the temporary password provided in the registration confirmation email you receive and set your own password. Be aware that passwords are case sensitive. After you have enrolled, you’ll use the same email address and password each time you login.
  4. CREATE A SECURITY PHRASE

    • The security phrase will be required to complete a number of processes in SmartHub.

SmartHub "How To's"

 

Install Smarthub

 

This video shows how to install SmartHub on an iOS (iPhone, iPad, etc.) device and create a new account or access an existing one.

  View for Android

Pay your bill

 

This video demonstrates how to pay your bill from an iOS (iPhone, iPad, etc.) device.

   View for Android    View for Web browser

Manage Payment Methods

 

This video shows how to Manage Payment Methods on an iOS (iPhone, iPad, etc.) device.

View for Android    View for Web browser

Manage Automatic Payment

 

This video shows how to manage Automatic Payments on an iOS (iPhone, iPad, etc.) device.

View for Android    View for Web browser

Manage Notifications/Alerts

 

This video shows how to manage Notifications/Alerts on an iOS (iPhone, iPad, etc.) device.

View for Android

Review Usage Data

 

This video demonstrates how to review usage data on an iOS (iPhone, iPad, etc.) device.

View for Android

Report An Issue

 

This video shows how to report an issue from an iOS (iPhone, iPad, etc.) device.

View for Android    View for Web browser

Use News Feature

 

This video shows how to use the News feature on an iOS (iPhone, iPad, etc.) device.

View for Android

SmartHub Tutorial Playlists

View a playlist of all the tutorial vidoes for your device below.

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Apple, the Apple logo, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Still have questions?  We're here to help

Do you have questions or just need a little extra help enrolling in SmartHub®?  Contact us today.  You can email us, call Customer Service at (509) 582-2175, or drop by one of our offices during normal business hours, Monday - Friday, 8:30 a.m. to 5:00 p.m.  One-on-one personal help is also available by appointment during normal business hours by calling Customer Service at (509) 582-2175 in Kennewick or (509) 786-1841 in Prosser to schedule an appointment.


Join us for aN open house

An open house will be held at our offices in Kennewick and Prosser.

If you want help enrolling in Auto Pay, you will need to bring your checking or savings account number or a credit card.

 
  • Wednesday, March 29 from 4:00 p.m. to 6:00 p.m.
  • Tuesday, April 4 from 4:00 p.m. to 6:00 p.m.